If you are experiencing issues with your mobile barcode scanner's network connection, here are a couple of steps to get a better idea of the issue.

These troubleshooting steps are for Datalogic Skorpio or Falcon devices. If you are using another manufacturer/model, please refer to their documentation on how to check WiFi connectinon status

Check WiFi / Control Panel

First we want to check the Status of the network connection according to the device.

  • On the device, navigate to 'Start > Settings > Control Panel > SCU (or WiFi depending on device firmware)
  • Click on the 'Status' Tab

  • Profile: This should reflect your WiFi network name. If this says 'Default', see the Network Configuration section to set up a new profile
  • Status: If the connection is valid this should read 'Associated'. If this field reads 'Not Associated', refer to the Network Configuration section to set up your profile
  • IP: The IP address should have a value.
  • Signal Strength / Quality: These bars should be green. Yellow or red may mean that the device is too far away from the access point.


Diagnostics

The Summit Client Utility (SCU) on the Datalogic Skorpio and Falcon barcode scanners can be found in the SCU control panel as outlined above.

  • Once the SCU control panel is opened, navigate to the 'Diags' tab.

  • (Re)Connect: This will disconnect from WiFi and attempt to reconnect.
  • Release / Renew: This function will release the current IP assigned to the device and attempt to acquire a new one from the DHCP server.
  • Start Ping: Enter the IP '8.8.8.8' in the textbox to the right of this button and click 'Start Ping'. This will ping the Google DNS server. You should see 'success' messages in the textbox at the bottom of the page. Click 'Stop Ping' when finished. If you are getting errors during this, that is a good indicator that your connection is not valid.

Checking WiFI Password (PSK)

A common cause of network issues for handheld barcode scanners is an incorrectly keyed password.

  • To check the password on your device, navigate to the SCU control panel as outlined above
  • Click on the 'Profile' tab

  • Click on the WEP keys/PSKs button towards the bottom of the screen

  • Ensure that the password is an exact match, including case sensitive characters, numbers and special characters, then click 'OK'

topShelf always recommends having a local IT company / staff to assist in troubleshooting your local network.